Volunteers & Visitors: Frequently Asked Questions

September 2, 2021 | By Kip Peterson
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Wildlife SOS Elephant Conservation & Care Centre (ECCC) Mathura,

& Agra Bear Rescue Facility (ABRF)

Application process 

Please complete the online application process within the Volunteer page on our  website. Once you completed the required information fields and confirmed your  preferred volunteer visit dates, a member of our team will get back to you to confirm  your application and to discuss any additional questions you may have regarding your  visit. Please ensure that, when asked, you complete fully and accurately the questions  regarding health issues, dietary requirements etc fully to ensure your comfort and well being during your stay with us.  

Ideally you will make your own arrangements for travel to the volunteer house,  however, we are able to assist with this if you would like us to. Payment for this would  be made locally. The facilities are around half an hour from Agra town, three-four hour  drive from Delhi and four-five hour drive from Jaipur. See ‘Getting to the WSOS facilities’.  When you have booked your flight, or train/bus/taxi if coming from another part of  India, do let us know so we can prepare for your arrival. 

Accommodation 

Our volunteer accommodation comprises of modern two-storey houses in a gated  community in Mathura, Uttar Pradesh, which is around half an hour’s drive from central  Agra. Although the area is gated, and very pleasant, we advise that you do not go out  and about in the local area alone as we cannot guarantee your safety.  

Volunteer House Facilities 

o Bedrooms: Our rooms are comfortable, mostly set up with 1/ 2/ 3 single  beds, are lockable, have air-con and ceiling fans.  

o If you are travelling alone and prefer to have a room to yourself please note  there may, at busy periods, be an additional charge for single occupancy. We  will do our best to accommodate.  

o Towels & bedding provided 

o En- suite shower rooms with hot running water  

o Ceiling fans in public areas  

o Living/ hangout areas with sofas 

o Dining room 

o WiFi 

o Books 

o TV 

o Fresh, filtered water 

o Washing machine 

o Indoor games 

Additional Activities Available 

Program including yoga classes, Ayurvedic Therapy, cookery lesson. *Please note not all  activities are available at all times, you may need to book in advance. There may be a  small charge, or donation requested, for some. 

Addresses 

Volunteer House WILDLIFE SOS, House no. B-22, Aastha City, Runkata, Agra, PIN-282007 Elephant facility Near Sachdeva Institute of Technology Thurmura Ghari, NH2, Mathura,  Uttar Pradesh 281122 

Bear facility Agra Bear Rescue Facility, Soor sarovar Bird Sanctuary, Keetham, Runkata,  Agra, PIN-282007 

Age  

We have no definitive age restrictions however, please note, the work at the centres is  physically demanding at times and can be very hard work in the heat and dust. Please  do take this into account when considering bringing children or the elderly to our  centres.  

For children under the age of 14, a family or group day orientation visit to our centres  may be the most suitable. Please note that a guardian must be present. For groups of  young teenagers wishing to volunteer ie school/ college/ clubs etc we are very happy  to receive you so long as there are the appropriate number of adults supervising and  working with the group. If you have any questions regarding the above, please email us  at volunteer@wildlifesos.org 

Alcohol 

Alcohol is not readily available in the area surrounding the facilities, and not  encouraged at the volunteer house. Our staff may be able to source for you but please  be aware that availability is not guaranteed. It is not safe to go to find alcohol locally so  please adhere to our polite request as above. Alcohol is not allowed at our rescue  centres at any time

Arrival 

There are staff on-site at the volunteer accommodation 24/7 to welcome you, this will  be arranged as part of your booking process. Typically, we ask you to arrive early  evening in readiness to commence your volunteering the next morning but appreciate  this may not always be possible. 

ATMs 

There are ATMs at the airports and one a short drive from the volunteer 

accommodation which one of the staff members can drive you to on request. Please do  not attempt to go to the ATM on your own. 

Bears 

There are around 100 sloth bears at the bear rescue facility. All are previous dancing  bears. https://wildlifesos.org/our-work/bear/ 

The bears reside in spacious individual, or group enclosures, depending on their needs.  They enjoy a balanced vegetarian diet and enjoy eating treats, climbing on enrichment  structures and sleeping in the sun. Although you can get close to the bears from behind  the enclosure gates, direct physical contact is not possible. The bear facility is around  7km from the volunteer house and the WSOS staff transport you there and back every  day.  

Breeding 

Wildlife SOS does not have a breeding program.  

What does the volunteer program revenue pay for? 

When considering volunteering, people often wonder why there is a charge for offering  to spend time helping others. This is a question we are very happy to respond to. Although you are volunteering your time, there are costs associated with your  experience that need to be covered.  

When you sign up to volunteer with us, you are not paying to undertake voluntary work,  you are paying for us to provide an educational, meaningful, safe and structured  program for you, and of course to help our animals!  

The costs involved in hosting you, our volunteers, are many: 24/7 staff availability and  support, accommodation (inc good quality bedding and comfortable beds), meals,  volunteer house staff and cooks, administration costs, transport, upkeep of our  facilities, training of all staff involved in your volunteer stay to mention a few. Our  program is run by our Education Officers who are specialists in their field, and specifically trained to impart their skills and experience, thus ensuring that you have the  volunteering experience of a lifetime! 

Cost of Volunteering – see ‘Payment’ for further details 

Prices below are for guidance and are quoted for a stay of 5 days/ 6 nights inclusive of  all meals. Once you have indicated your preferred dates, room requirements etc our 

Education Officers will confirm the exact price to you. This may differ according to currency fluctuation, time of year, skills etc.  

o $600 USA dollars: for other currencies, price will be calculated at time of  application  

o £490 based on current exchange rate exact price will be calculated at time  of application. For longer stays there may be a reduction in the cost – please enquire 

o 25,000 INR for Indians 

What does our Volunteer Program include?  

● Accommodation at our Volunteer House 

● 3 vegetarian meals a day  

● Five full days volunteering at Agra Bear Rescue Centre & our Elephant  Conservation and Care Centre, including an induction tour. 

● Transportation to and from the centres and volunteer house 

● Volunteering days start at 0930 and generally finish around 1800 ● Presentations by our Education Officers  

Coronavirus 

Throughout our Volunteering Program the health and well-being of you and our staff is  paramount. Please be assured that we will follow current government recommended  guidelines at all times, we ask that you also do the same. Not adhering to any covid  regulations that may be in place can result in your being asked to leave the program. 

Proof of covid vaccinations will be required in line with current WHO and local  government guidelines. 

Cancellation  

Please see our ‘Refund Policy’ 

Clothes  

Bring clothes suitable for working outdoors, and suitable for the weather Please note  that it is hot, dusty and at times dirty work so don’t bring your best clothes! Please also  be aware of cultural differences in respect of clothing, especially women. We kindly ask  that you refrain from wearing ‘skimpy’ tops/ extra short shorts out of respect for our  staff. 

o Sturdy/waterproof outdoor working shoes/boots/trainers  

o T-shirts 

o Shorts 

o Long trousers 

o Long-sleeved tops (helps keep arms from getting scratched during certain  work) 

o Cap/sunhat

o Waterproof jacket (depending upon time of year you visit) 

o We also ask that you avoid very bright clothes as they can upset the animals  

We also request you to bring: 

o Re-usable water bottle (filtered water available at both centres) o Gardening gloves 

o Covers for your arms (for preparing elephant fodder!) Top Tip – tubular  bandages work well! 

o Clothes for painting  

o Mask (for painting or to keep dust out) 

o Insect repellent 

o Sun-tan lotion 

o Personal First Aid kit 

Cultural Differences 

Every country in the world has its’ own unique culture, we advise that you read up on  the general differences between your country and India in order that you can  communicate and act in accordance with Indian culture which will enhance your visit to  us/ India. A good source of information are The Rough Guide and Lonely Planet. 

Cigarettes 

Cigarettes are not readily available in the area surrounding the facilities, and smoking  is not allowed in the volunteer house or at our centres. If you do wish to smoke,  please always smoke outside and be considerate to our staff and other volunteers.  

Donations 

We are very happy to accept and re-use unwanted mobiles (in good condition), clothes,  shoes, towels, bags, toiletries, gloves, pens etc 

Dress code 

In the volunteer house and at the elephant and bear facilities, shorts, t-shirts, vest tops  etc are fine for men and women. Outside the volunteer house and facilities’ it’s  advisable that you cover up a bit more. Refer to the Lonely Planet, Rough Guide or  online articles on women travellers in India for advice. 

Duration 

5 working days and six nights, ideally from Sunday night to Friday night inclusive,  although we are flexible as we appreciate this will not always fit in with your itinerary.  We recommend volunteers to reach the volunteer accommodation on Sunday  evening as Monday will be the orientation day and a relatively early start. 

You are, of course, welcome to stay longer, please complete your dates on our online  form. Also, a shorter stay of 2/ 3 nights is also possible but please be aware that you  may not get to enjoy the full scope of our centres in this time. 

Elephants 

There are around 30 elephants at ECCC: Elephant Conservation and Care Center,  Mathura (at time of print). The males have their own enclosures and are kept separate  from the females at all times. Volunteers will work with the females but may get to  observe the males on their walks. Learn more about our elephants and our work with  them.  

Kindly note that, Wildlife SOS are strongly committed to the ethical treatment of animals,  therefore direct contact with the elephants is not a part of your volunteering, only  trained keepers are allowed to interact with the elephants. On behalf of our elephants, we  thank you for your understanding.  

The elephant facility is around 17km from the volunteer house, the WSOS staff will  transport you there and back every day.  

Food 

The cost of the volunteer program includes three home-cooked Indian vegetarian meals  a day. If you are arriving early or leaving late and require additional meals there will be  a small additional charge.  

The food is prepared on-site by Wildlife SOS housekeeping staff, is plentiful, organic,  fresh and delicious. Every day is different and includes a mixture of vegetables, herbs,  spices, rices, breads, pastas and pulses. 

Please complete fully the required fields in our online application process. Please also  inform our staff on arrival of your requirements or changes to them.  

Getting to the WSOS facilities  

From Delhi 

Taxi – you can pick up a taxi at Delhi airport or elsewhere in Delhi. The journey to the  volunteer house should take between 3.5 – 4.5 hours though this can vary depending on  traffic. The cost can vary between around 4,500 rupees and 7,000 rupees so it’s a good  idea to ask a few drivers or barter.  

Train – trains don’t go from Delhi airport so you’ll need to get a taxi to the Delhi train  station.  

See train information.

How to make a train reservation.This information was taken from www.tripsavvy.com and  was correct as of 2020. 

Another really helpful site is The Man in Seat 61. 

From Jaipur 

Taxi – you can pick up a taxi at Jaipur airport or elsewhere in Jaipur. The journey to the  volunteer  

house should take around 4 – 5 hours though this can vary depending on traffic.  Train – there are numerous trains which run daily, the journey takes between 3.5 – 6hrs  depending on which train you take. Note that on Sundays there are less trains operating so  it is advisable to pre-book if you want to ensure a seat in first class  

aircon.https://www.makemytrip.com/railways/jaipur-agra-train-tickets.html shows you train/  time options 

**Once you arrive in Agra, we suggest that you get a taxi to the Volunteer House (see  ‘Addresses’). this should take between 30 minutes – one hour depending on traffic and should  cost no more than a thousand rupees. Whilst a tuk-tuk looks like fun (and it is!) taxis are the  most reliable, convenient, time effective and easily available at a reasonable price.  

Hospitals 

There is a hospital close to the volunteer house. Healthcare is not free to everyone in  India so it’s advisable to get health insurance before you travel ** please follow  government guidelines regarding having sufficient cover for respiratory related illness.  Please let WSOS know at time of application of any on-going health issues, you will need  to be fit and healthy as the work can be very physical and it will be hot.  

If you want to visit a doctor, don’t hesitate to ask your volunteer coordinator so that  he/she can arrange this for you. Please note that the fee for the doctor/ hospital  appointment will need to be paid by you at the time of the visit and is in no way the  responsibility of Wildlife SOS or their staff.  

India 

Before coming to India for the first time you might want to get a travel guide so you’re  aware of the cultures / traditions, and what to expect. Good sources are The Rough  Guide and Lonely Planet.  

Insurance 

We ask that you take out good travel/ health insurance before travelling to India, being  sure that Covid cover is included. Please do ensure that your insurers are aware of your  volunteering and what it includes, this to ensure correct cover. 

L  

Location 

The Wildlife SOS rescue facilities are located around a half-hour drive from the town of 

Agra, in the state of Uttar Pradesh. See ‘Address’. The volunteer houses are in a gated  community, we ask/ advise that you do not wander around the local area on your own  as we cannot guarantee your safety. 

Language 

The language spoken in Agra is Hindi. The Wildlife SOS volunteer staff speak fluent  English. 

Local Area: See ‘safety’ 

Luggage 

Worth noting if you are using internal flights that the luggage allowance is typically only  15kg which is significantly lower than you will have on your international flight to India.  

Meals: See ‘Food’ 

Money 

At the time of print, non-residents are not allowed to bring a large amount of Rupees  into India. Please check with your country’s government guidelines on bringing money  into the country. 

Carry credit cards, travelers cheques and a small amount of Rupees as well as your  country’s currency. 

There are ATMs at the airports and one close to the volunteer accommodation which  issues Rupees. 

Mosquitos 

Utter Pradesh, at the time of writing, is not a mosquito danger zone. However, if you’re  prone to being bitten by mosquitos, it’s advisable to bring enough mosquito spray to  last your trip as it’s not easy to buy in the area. There are mosquito plugs in the  volunteer house bedrooms so you won’t need a mosquito net at night as long as you  spray yourself! 

Payment  

A deposit of 25% is due at the time of booking your trip with us. Within two months of  arrival, full payment is due. If you decide to cancel your trip, your deposit is non refundable. See ‘Refund Policy’ for full details. 

Payment options  

By bank transfer into the appropriate account – see below for details. 

Indian Nationals 

INDIAN OVERSEAS BANK

SAVING BANK ACC NO: 011501000021415 

IFSC CODE: IOBA0000115 

BENEFICIARY NAME: WILDLIFE SOS 

ADDRESS: D-210, DEFENCE COLONY, NEW DELHI – 110024 

Foreign Account Holders (ie not Indian nationals) 

For UK residents it is possible to pay for your volunteer stay by BACS transfer into our  UK bank – please ask for details. 

Wildlife SOS FCRA Bank details are as below for international Donation:  Beneficiary Details: Beneficiary Name WILDLIFE SOS  

Saving Bank Account Number 40031628689  

Society Registration No. S-32542 of 1998  

FCRA Registration no. 231660207  

PAN NO. AAATW-0815-B  

IBAN/BIC No.  

Bank Swift code no.  

SBININBB104  

IFSC Code SBIN0000691  

Beneficiary Bank Address STATE BANK OF INDIA  FCRA Cell, 4th Floor, State Bank Of  

India,  

New Delhi Main Branch,11 Sansad  

Marg,  

New Delhi – 110001  

INDIA  

Phone No. +011  

23374390/23374392/23374143  

Beneficiary Address WILDLIFE SOS  

D-210, Defence Colony, New Delhi – 

110024  

INDIA  

Phone No. +91 11 46601081/46601096  

Fax No. +91 11 41550480  

Beneficiary Mobile No. +91 9818109730  

Beneficiary E-mail Address jagat@wildlifesos.org  See ‘Cost’ for the price of our volunteering 

Refund Policy 

If you decide to cancel your trip, your deposit is non-refundable. More than two  months out, a full refund minus your deposit is available to you. 

If cancellation is requested by you following full payment, because your plans have  changed or you’re no longer comfortable travelling, we will accept it up to one month  prior to arrival. You will not be eligible for a refund but we are happy to give you the  opportunity to rebook with us within 12 months of your original placement date. If, however, you are forced not to travel due to travel restrictions imposed (on either  your home country or on India, (ie in the case of COVID19) then you will have 18 months  to reschedule your placement with us. 

Religion 

There are many religions/ religious beliefs in the world, India is no different. If religion is  important to you, we advise that you read up on the varying religions and beliefs  common to India.  

A good source of information are The Rough Guide and Lonely Planet.  Rupees: See ‘Money’ 

Rooms: see ‘Accommodation’  

Safety 

Although you never need to go anywhere other than the volunteer house or animal  centres, you might want to explore the greater local area. The local area is traditional  and, like much of India, poor in relation to many Western regions. It’s advisable for  women to wear long-sleeved tops and long trousers or skirts when not at the volunteer  house or rescue centers (here, shorts/t-shirts/vests are fine, see Clothes). It is not  advisable to go out and about locally on your own, please speak to our staff regarding  organised Additional Activities or booking a reliable taxi/ guide. 

Refer to a reputable guide (e.g. Rough Guide or Lonely Planet) for up-to-date safety  recommendations. This is also a great guide for women.  

Shopping 

For any basics/essentials you might need, there is a Walmart a short drive from the  volunteer house. You will need to go with a member of the Wildlife SOS team as you  need a Walmart card to shop there). There is a very small shop two-minutes from the  house which sells soft drinks, sweets, crisps etc. but again we advise that you do not  attempt to walk there alone. 

Street dogs 

There are many street dogs in India. The ones around the volunteer house (at time of  print) are generally approachable, friendly and seemingly healthy. The staff at the 

volunteer house provide large bags of kibbles that you can hand out to the dogs. The  local people tolerate and even occasionally feed them.  

Things To Do  

Activities may include Yoga, Ayurvedic Treatments, cookery, Q&A evening sessions.  Activities are subject to change and some may be chargeable either at a set cost or  some by donation.  

Please ask our volunteer staff for information and to book. Payment will be required  when booking. There are places of interest locally to visit eg Taj Mahal and Agra Fort – we will happily organise this for you, providing a reputable driver. 

Taj Mahal – Taj Mahal is around a 30-minute drive from the volunteer house, in Agra.  Sheroes – in Agra. 

Birthplace of Krishna – halfway between Agra and Delhi. 

Soor Sarorar Bird Sanctuary – next to the bear facility, the bird sanctuary is home to  more than 165 species of migratory and resident birds. 

Taxis 

You can book taxis, Ola/ Uber, to pick you up from the volunteer house and take you  anywhere you like. Ask a member of staff who will be happy to help you.  

Timetable 

See ‘Volunteering activities’  

Travel to WSOS 

See ‘Getting to the Wildlife Facilities’ 

Temperatures 

Weather and temperatures can really vary in Agra and they have definite seasons.  Check out this Agra weather and temperature guide to help you decide when to come.  Please note: WSOS needs volunteers all year round and the work still needs doing  whatever the weather! 

Volunteering Duties 

On Monday you will enjoy an orientation day, visiting both facilities, learning about the  animals and the work that is done at each and throughout Wildlife SOS. 

The kind of work you will be doing varies depending upon the needs at the time,  generally you can expect to be doing the following. ** If you have any specialist skills  that you think may be useful to us please do detail them on your Application Form

o Gardening: digging, weeding, planting, tending to our vegetable garden/  crops*

o Preparing food: weighing and chopping fruit, weighing and distributing  elephant fodder, mixing porridge for bears 

o Distributing elephant food by bucket 

o Cleaning bowls and buckets after feeding 

o Painting enclosures* 

o Cleaning enclosures: sweeping, mopping, picking up poop 

o Cleaning pools: sweeping, mopping, bleaching* 

o Building enrichment structures: digging, tying ropes, carrying logs o A visit to our Elephant Hospital is included on Day 5, along with an  elephant observation walk, from a distance, at ECCC (Elephant  

Conservation & Care Centre)  

** A limited supply of gloves and masks may be provided by WSOS, however it’s strongly  advised that you bring your own gardening gloves and long-sleeved top or covers for your  arms (for elephant fodder which can scratch and irritate skin, also painting). Also bring a top  and trousers/pants for painting.  

Important Information  

Kindly note that, Wildlife SOS are strongly committed to the ethical treatment of animals,  therefore direct contact with the elephants is not a part of your volunteering, only  trained keepers are allowed to interact with the elephants. On behalf of our elephants, we  thank you for your understanding 

Vaccinations 

Check with your country’s government travel health website and a reputable source,  e.g. Lonely Planet or Rough Guide, for guidelines on which vaccinations to get.  

Vaccinations – refer to C Coronavirus  

Visa 

You will need a visa to enter India and participate in volunteering at WSOS. You can  apply here. Please opt for the tourist e-visa and if asked at the airport, say you are  visiting WSOS. You can use WSOS as the reference which is asked for within the e-visa  application. 

Veterinary care 

Wildlife SOS employs their teams of vets who work at our bear and elephant facilities.  

Women 

See Safety’ 

Water 

Fresh, filtered water is available (literally on tap!) at all our centres and the volunteer 

accommodation. Please do bring a re-useable water bottle as this is the  environmentally friendly option! 

We do hope that you feel inspired to volunteer with us, if you have any questions prior  to making your booking please contact us – details below. would love to hear back from  you to take this forward. 

Disclaimer: Kindly note that this document is correct at time of being published and we  endeavour to update as and when necessary, however information is subject to change and  can at times be out of our control.  

January 2024

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